So, I had a Dropbox account from awhile ago that I forgot about. So I started to create a new one when I realized I already had an account. I had filled out all the info on the new account but did not complete the final step of creating the account. I went to change the old account's email address but it said it was already taken because I used that email address to open the new account...which isn't even open yet. I really need to use that specific email address. Any suggestions?
Hey @yeldar, thanks for checking in with us.
Could you try resetting the password for the account that you didn't complete the process for using this link, to see if an account has accidentally been created?
Let me know how it goes, cheers!
Hi @yeldar; how are you today?
I'm not sure how this might be happening; could you walk us through the exact steps you take to share the files in question?
I choose the file I want to send. I click on the "Share" tab, and 3 options drop down "Share with Dropbox, Gmail, Connect more Apps". I choose Gmail. When the Gmail box comes up, it shows it is "From" my old email address. Both the old and new email addresses are Gmail.
Under "Settings" and my Profile show the new updated address that I want to use. It is only when I try send something that the old email shows.
It seems like the gmail integration is connected to your other email address somehow @yeldar.
Could you clear your browser's cache and/or try an incognito window to see if that improves matters at all?
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