I bought a new HP desktop computer 2 days ago. It should have included a year-long promotion with 100 GB included.
However, after data migration from the old computer, that offer is no longer available. How can I redeem it?
Hey @kresho, let's see what we can do here.
Was the desktop app pre-installed on the device or did you download it?
Also, could it be that you've redeemed the same type of HP promotion already in the past?
You can double-check that from your Plan tab, under Earn more space.
Have a look at these and let me know what you find, thanks!
Just to make sure that we're on the same page, did you restore some files or the system itself?
Did you have to reinstall the desktop app?
PS. I'm afraid a serial number in this case wouldn't help me, but we'll see what we can find on this together!
Hi there @kresho; how are you today?
I'm sorry to jump in here, but I just wanted to ask if you've ensured that your account and device are meeting the criteria mentioned in the relevant documentation.
Could you take a look and let us know what you find?
I believe that I meet all the criteria: I bought a brand new HP computer (october 2020) and I have hever used a HP promotion (I have used Samsung promotion though).
Hope that clears the doubts.
Thanks for all the additional information @kresho.
May I reach out to the email address that's connected to your Community's profile so we can look further into this?
You're right @kresho; no need for that.
I just sent you a brief message so we can investigate further.
Please take a look at your inbox for my email and we'll take it from there.
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