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I don't have access to the email address for an account I'd like to change the associated email.Help

ev1l New member | Level 2
New member | Level 2

I am resetting my Dropbox account but I don't have access to the email and any backup code etc.. I only have mobile number and can provide my IDs. Pls help!

4 Replies 4
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Re: I don't have access to the email address for an account I'd like to change the associated email.

Super User II
Super User II

As this is an account related matter, you'll need to contact Support directly.

 

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

 

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

 

Just keep in mind that if you don't have access to the email address associated with your account, Dropbox usually cannot assist in gaining access to the account, especially if you have two-factor authentication enabled and are unable to receive the codes.

Re: I don't have access to the email address for an account I'd like to change the associated email.

ev1l New member | Level 2
New member | Level 2
Thanks for the help, No I don't opted for the two-factor authentication in Dropbox but it is enabled on my email client that's why I am unable to login there.

Re: I don't have access to the email address for an account I'd like to change the associated email.

Super Collaborator | Level 20

Hi @ev1l,

If you have a mobile device connected to the account still, then take a look here: https://www.dropboxforum.com/t5/Dropbox-accounts-billing/Can-I-reset-my-password-without-access-to-t...

Hope this helps.

Re: I don't have access to the email address for an account I'd like to change the associated email.

ev1l New member | Level 2
New member | Level 2
No man I don't have access. I think I can't access my Dropbox account. Time to create a new account.

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