I don't have access to the email address for an account I'd like to change the associated email.Help

[ev1l]

I am resetting my Dropbox account but I don't have access to the email and any backup code etc.. I only have mobile number and can provide my IDs. Pls help!

[Rich]

As this is an account related matter, you'll need to contact Support directly.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

Just keep in mind that if you don't have access to the email address associated with your account, Dropbox usually cannot assist in gaining access to the account, especially if you have two-factor authentication enabled and are unable to receive the codes.

[ev1l]

Thanks for the help, No I don't opted for the two-factor authentication in Dropbox but it is enabled on my email client that's why I am unable to login there.

[Здравко]

Hi @ev1l,

If you have a mobile device connected to the account still, then take a look here: https://www.dropboxforum.com/t5/Dropbox-accounts-billing/Can-I-reset-my-password-without-access-to-t...

Hope this helps.

[ev1l]

No man I don't have access. I think I can't access my Dropbox account. Time to create a new account.