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I don't have access to the email address of my Dropbox account and an expired password. Help?

Luxas New member | Level 2
New member | Level 2

Hi,

I no longer have access to the email adress my dropbox account is coupled with, but when I want to update my email, I have to enter my password.
But since my password has expired, I have to change it. But I can't access my old email to recieve my dropbox mail to change my password. 

 

Anyone know what to do?

Thanks

 

3 Replies 3

Re: Change email

Super User II
Super User II

You'll need to contact Dropbox support for assistance, assuming it's possible. Typically you need to have access to the email address associated with your account if you need to make a change such as this. Without that access, there's no way to prove you own the account. Support may be able to assist, under certain circumstances.

 

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus and Professional users getting priority (longer for Basic users).

Re: Change email

Shahzadahmad926 New member | Level 2
New member | Level 2
Pleas help me

Re: Change email

Dropboxer
Dropboxer
 
If you’re having trouble updating your email address or password, or you’re encountering something similar to what the original post mentions, as @Rich suggests, please contact our Support team due to account specific info required to further investigate. 
 
However, if your concern isn’t related to account or password related, please do let me know additional info as to what you’re experiencing so as to have a better understanding. 
 
Cheers! 
 
 
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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