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I don't know why but I was used to have 62 go on my account and now I am at 8 go.... could you tell me why I lost so much go of space??

New member | Level 1
New member | Level 1

  

1 Accepted Solution

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Highlighted

Re: I don't know why but I was used to have 62 go on my account and now I am at 8 go.... could you tell me why I lost so much go of space??

Super User II
Super User II

The only space reductions that occur are from expiring promotions (or downgrading your account, but that would be from 1TB). Ever used a Samsung or HTC device with your Dropbox account?

You might want to check the View all space earned link on your Account page. It might have some information to help determine the cause.

View solution in original post

8 Replies 8
Highlighted

Re: I don't know why but I was used to have 62 go on my account and now I am at 8 go.... could you tell me why I lost so much go of space??

Super User II
Super User II

Bonus space from a promotion that has expired?

Highlighted

Re: I don't know why but I was used to have 62 go on my account and now I am at 8 go.... could you tell me why I lost so much go of space??

New member | Level 1
New member | Level 1

I never have gotten promotion, so I don't know why ....

Highlighted

Re: I don't know why but I was used to have 62 go on my account and now I am at 8 go.... could you tell me why I lost so much go of space??

Super User alumni
Super User alumni

The maximum permanent space you can acquire on a Basic account is 16GB through referrals, which backs up Rich's suggestion that you have had one or more promotions which have expired and thus reduced your available space.

Promotional space is not permanent.

Highlighted

Re: I don't know why but I was used to have 62 go on my account and now I am at 8 go.... could you tell me why I lost so much go of space??

Super User II
Super User II

The only space reductions that occur are from expiring promotions (or downgrading your account, but that would be from 1TB). Ever used a Samsung or HTC device with your Dropbox account?

You might want to check the View all space earned link on your Account page. It might have some information to help determine the cause.

View solution in original post

Highlighted

Re: I don't know why but I was used to have 62 go on my account and now I am at 8 go.... could you tell me why I lost so much go of space??

Helpful | Level 6

Technically the maximum is higher than this 16GB.  Its only 16GB if your only method was friend invites.  There is free space given t the users of a collage that won some sort of contest, there is free space from people who participated in the beta camera uploads, all of those are permanent too.  But yes, Jimmy, you likely had the samsung 50GB promotion that wore off, as it only lasts 2 years.

Highlighted

Re: I don't know why but I was used to have 62 go on my account and now I am at 8 go.... could you tell me why I lost so much go of space??

Super User alumni
Super User alumni

Vas, the Space Race bonus space is not permanent and has already expired, and only some of the camera bonus space was permanent, so you are partially correct

Highlighted

Re: I don't know why but I was used to have 62 go on my account and now I am at 8 go.... could you tell me why I lost so much go of space??

Helpful | Level 6

I seem to have found some people then who still have bonus space from university related stuff, or some other things.  And I still have my camera upload space I believe.  Hard to tell with my +50 from the Samsung promotion still active.

Highlighted

Re: I don't know why but I was used to have 62 go on my account and now I am at 8 go.... could you tell me why I lost so much go of space??

Super User II
Super User II

Bonus spaces all expire at different times - depending upon the promotion and when they were activated. 


 


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