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I downgraded from Business to then upgrade to Plus, but can't find my files before upgrading

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I downgraded from Business to then upgrade to Plus, but can't find my files before upgrading

New member | Level 2

Hi people, 

 

So I signed up for a business account trial and realized I could just go for a Plus after the fact. I didn't get to this before the trial ended and I cancelled the business account today once I saw I had thirty days to access the content after cancelation. I now would like to upgrade from Basic to Plus and would like to put the files that were in the Business account in the Plus account, but I don't know where I'm supposed to find those files... So as of yet I haven't upgraded to Plus because I don't want to add to my streak of silly mishaps, but I also don't want to pay 46 dollars just so I can find the files to put in the Plus account... Anyone know what I can do?

 

Thanks in advance!

1 Reply 1
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Re: I downgraded from Business to then upgrade to Plus, but can't find my files before upgrading

Dropboxer

Hi @z13, thanks for joining the Community!

 

If you downgrade your account for any reason, you won’t lose access to your files, and Dropbox won’t delete them.

 

If you’ve already uploaded files, they should be visible on your account. If you’re not seeing files there, perhaps they were deleted somehow, and could be visible here.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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