I have been a Dropbox consumer for many many years.
You should know this from my register data.
I will try to summarize my problem and would like to hear an answer from you.
In October 2018, I moved from Brazil to the USA and then I need to update my form of payment, address to continue the subscription.
I tried a few times and the same message appeared to me:
“You can not effect the change of country, contact our support".
Ok, I made the contact now via chat, and Technical Support - said I should downgrade and then re-sign a plan with new payment data on the same account.
I didn’t believe that would change.
And I was right.
I did what you asked and I could not update my data.
I have my account stopped unused for a problem of yours.
For a problem of not making clear the rules of country change.
For a problem of not having a safe option to prove that it changes country. Authenticate 1, 2, or 10 factors if possible. I just want to update my data.
Please Dropbox, do this more smoothly for all your consumers who change country. This is a normal task that occurs in the world every day.
I need to hear a response from you on how to solve this problem.
My user: [personal information removed]
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