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I forgot the password for my old Dropbox account, how can I recover the account?

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I forgot the password for my old Dropbox account, how can I recover the account?

New member | Level 2

I'll try to make this simple, I've had an account a long time ago but my computer became outdated and lost support. Now with a new laptop I'm trying to setup dropbox again. The problem is I have forgotten my password and dropbox is telling me my email is taken. what should I do? Thanks.

1 Accepted Solution

Accepted Solutions
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Re: account recovery

Super User II

@williamg wrote:

The problem is I have forgotten my password and dropbox is telling me my email is taken.


If Dropbox is saying the email is taken, then that means there's already a Dropbox account associated with that email address. Reset the password for the account, and you should be able to sign into it.

View solution in original post

1 Reply 1
Highlighted

Re: account recovery

Super User II

@williamg wrote:

The problem is I have forgotten my password and dropbox is telling me my email is taken.


If Dropbox is saying the email is taken, then that means there's already a Dropbox account associated with that email address. Reset the password for the account, and you should be able to sign into it.

View solution in original post

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