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I got a charge for a Professional subscription. But its not my account, please refund

I got a charge for a Professional subscription. But its not my account, please refund

trungnq
Explorer | Level 4

Hello,

In 03/12/2020, I got charged 119.88$ for Dropbox Plus (24/11/2020 to 24/11/2021 - Account email: [personal information removed per the Community's Guidelines]) from my credit card.

But its not my account email.
I submited 2 help request, but dont have any reply from support team.
What happened, what can I do about it? Can i refund money? 
Please help me.

2 Replies 2

Re: I got a charge for a Professional subscription. But its not my account, please refund

Rich
Super User II

@trungnq wrote:

What happened, what can I do about it? Can i refund money?


Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has it and used it, and you should be contacting your bank.

Re: I got a charge for a Professional subscription. But its not my account, please refund

trungnq
Explorer | Level 4

I think they were mistaken or your database hacked

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