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I got a charge for a Professional subscription. Was my account hacked or my credit card?

I got a charge for a Professional subscription. Was my account hacked or my credit card?

Nazira
Helpful | Level 5

I got charged 182 Euro for Dropbox Professional (4/7/2020 to 4/7/2021) from my credit card. What can I do about it?Can i refund money?

1 Accepted Solution

Accepted Solutions

Re: Account hacked ?

Rich
Super User II

@Nazira wrote:

I just cant understand it is credit card hacked or Dropbox account? 


Credit card, most likely. I'd contact your bank immediately.

View solution in original post

16 Replies 16

Re: Account hacked ?

Nazira
Helpful | Level 5

I just cant understand it is credit card hacked or Dropbox account? 

 

[photo with personal information removed per the Community's Guidelines]

Re: Account hacked ?

Rich
Super User II

@Nazira wrote:

I just cant understand it is credit card hacked or Dropbox account? 


Credit card, most likely. I'd contact your bank immediately.

View solution in original post

Re: Account hacked ?

Nazira
Helpful | Level 5

Thanks Rich ! I contacted my bank ,but they told me to contact to Dropbox as well and I have no clue how..

Re: Account hacked ?

Nazira
Helpful | Level 5

Is there any possibility to cancel fake subscibtion made by fake account and paid by my credit card?

Re: Account hacked ?

Rich
Super User II

@Nazira wrote:

I contacted my bank ,but they told me to contact to Dropbox as well and I have no clue how..


Visit the Support page while you're NOT signed into a Dropbox account, including these forums, and you'll see an option for billing issues. It's best to use an Incognito or private browsing session, to ensure that you're not signed in to an account.

 

Re: Account hacked ?

Nazira
Helpful | Level 5

Thank you again, I will try 

Re: Account hacked ?

Nazira
Helpful | Level 5

Hi there, i did contacted to Dropbox team incognito, gave them my email adress and phone numder to help to cancell that froud subscription made by using my credit card ,but unfortunately nobody reply back. Bank said they wont refund the money cuz my details was given .. ,and i cant cancell that subscribtion cuz it someones account :(((

Re: Account hacked ?

Daphne
Dropboxer

Hey @Nazira, just jumping in here!

 

Would you mind letting me know the ticket number (eg. #1234567) you should have received when you reached out to the team? I can have a look at this from my side for you.

 

Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account hacked ?

Nazira
Helpful | Level 5

[screenshot removed due to personal info to align with the Community Guidelines]

 

Hi Daphne ,unfortunately i didnt get the ticket (( , I just I just filied in request form on the website and provided all my details. After I saw your message today I filled second time this reguest about that scam account  there were no ticket again . Maybe  i do something wrong , it is so complicated for me to get sorted my problem.  I cant cancel this scam subscribtion paid by my credit card ,cuz i dont know how to do that. Here is invoce of this transaction. Maybe you can help me to sort it out? Regards Irina

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Top contributors to this post

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    Daphne Dropboxer
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    Nazira Helpful | Level 5
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    hiepnghiem New member | Level 2
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