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I got a new mobile device, how can I retrieve my files?

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I got a new mobile device, how can I retrieve my files?

New member | Level 2

I recently purchased a new mobile phone kept same number as my old phone died on me, so how do I retrieve my files had the same email address but cant find them 🙃

1 Reply 1
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Re: help

Dropboxer

Hi there @Kenneth stubbs-race, I hope you're well today!

 

Just to clarify, after switching to your new device are you having trouble logging into your Dropbox account?

 

Or, were you able to sign in but you're missing the files within the account?

 

If it's just the files that you're missing, can you please check in your Events page and let me know if you see any recent actions like deletions?

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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