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I got an email about 25 GB of free space but I don't have it?

New member | Level 2
New member | Level 2

I got an email saying I would get 25 GB of space free for a year. When I login I still don't have the space and don't know how to get it

1 Accepted Solution

Accepted Solutions
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Re: 25 GB free for one year?

Super User II
Super User II

What instructions were in the email, and did you follow them all? Was this a promotion from a hardware purchase (Dell, Lenovo, Acer, HP, etc.)?

Have you completed the Get Started steps? These are often required before bonus space is awarded.

View solution in original post

4 Replies 4
Highlighted

Re: 25 GB free for one year?

Super User II
Super User II

What instructions were in the email, and did you follow them all? Was this a promotion from a hardware purchase (Dell, Lenovo, Acer, HP, etc.)?

Have you completed the Get Started steps? These are often required before bonus space is awarded.

View solution in original post

Highlighted

Re: 25 GB free for one year?

New member | Level 2
New member | Level 2

I have a simmilar issue: I bougt a Lenovo with a software (Lenovo Vantage) it sais that I could "Sing In" or "Log In" and i would get 30Gb free for a year. I allready used DropBox so I sign in and it shows a message that is supposed to star dowloading it but never passes 1%. In my current DropBox I get a notification with a code to complete the signing in, but I have never got to that part.

Thanks for your help!

 

lenovocaptura.PNG

 

Highlighted

Re: 25 GB free for one year?

Explorer | Level 3

@GloritoSanExact same thing just happened to me, did you find a solution already?

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Re: 25 GB free for one year?

Explorer | Level 3

Ok so in case anyone else encounters this problem: only solution is to create a new Dropbox account and follow the instructions. Won't work by signing into existing account, even though they offer it. A little idiotic, but that seems to be the way it is.

Regards, Zeitrapha

Searched for " 30 GB kostenlosen Dropbox-Speicher sichern" "Lenovo"

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