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Free Trial Billing

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I got charged for a subscription I cancelled last year and I want a refund

Explorer | Level 3

I just got another bill of $119.88 when I have already spoken to support about canceling my subscription and refunding me a year ago! Help! I need to speak with a representative of Dropbox and get refunded. I am so disappointed- I need to pay rent and I can’t now because of this bill!

5 Replies 5
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Re: I got charged for a subscription I cancelled last year and I want a refund

Dropboxer
Dropboxer

Hi @Jennaynay; welcome to our Community and sorry to hear about this.

 

In cases like this, I'd recommend using an incognito window while NOT logged into any account and contact our team through the relevant form so we can assist further. 

 

When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

I hope this gets resolved for you soon!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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BEYOND FRUSTRATED

Explorer | Level 3
Why am I getting charged $120 when I have basic Dropbox! This is the worst company! I need to speak with someone from this company NOW!!!! This is the worst company I’ve ever see! I need a number to call!!!! I need to speak to a representative!!!!
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Re: BEYOND FRUSTRATED

Dropboxer
Dropboxer

Hey @Jennaynay, just jumping in here.

 

Did you have the chance to check out the steps that Walter provided above to contact our Support team?

 

Once you've reached out to the team, you'll get a ticket number (eg.#1234567) which you can let us know so we can follow up with you there.

 

Let us know if you're having trouble with this!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Free Trial Billing

New member | Level 2
New member | Level 2

Hi,

I cancelled my free trial before close of business on the day indicated as the deadline. but I still was charged a month's fee. How can I get this refunded?

Thanks

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Re: Free Trial Billing

Dropboxer
Dropboxer

Hello @adewing, thanks for reaching out to us. 

 

I moved your post here, where another user has had a similar concern. 

 

Could you please follow Walter's instructions on how to submit a ticket to our team, and let us know the ID (eg. #1234567) that'll be associated with it? 

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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