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I have DB and DB Business and had to update my payment info but a whole new account was created.

I have DB and DB Business and had to update my payment info but a whole new account was created.

Natalieebbs
New member | Level 2

Hello - I purchased DB in late August 2019 and updated to DB Business a couple months later. My last payment was declined due to my prior bank card ID Theft issue. Yesterday I updated my payment info and rather than gain access back to my files I have a new account. I need the monies I paid to be applied to my established accounts. Please help!

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Re: I have DB and DB Business and had to update my payment info but a whole new account was created

Daphne
Dropboxer

Hi @Natalieebbs, I'd be happy to help out with this!

To assist you with this billing issue, we would need to continue through our Support channel so I've reached out to the email linked with your profile here.

When you have the chance, please check your inbox for my message and we'll look into this further from there.

Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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