I have a Basic plan but I'm being charged from Dropbox

[Lsue1]

I cancelled my 30 trial within the first 30 days.  My account is listed as basic.  I was charged $19.99 for a subscription.  My bank charge only has 8 alpha and numeric transaction ID so it will not look up a bill or allow me to talk to anyone since my account is listed as basic.   I want to first cancel subscription and second refund! Thank you for help from the community.

[Jay]

Hi @Lsue1, thanks for joining the Community!

Could you try following the steps in the last part of this article for the support team to assist you further on this matter?

Hope this helps!