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I have a basic account and my allotted usage just dropped without notice.

I have a basic account and my allotted usage just dropped without notice.

fastfreddy
New member | Level 2

My account is like 10 years old and I have 37GB of storage, but it just dropped to 22GB without any notification. 

 

Any ideas?

3 Replies 3

Re: I have a basic account and my allotted usage just dropped without notice.

Walter
Dropboxer

Hey @fastfreddy; welcome to the Community!

 

To be honest, it sounds like some additional space you had earned through a promotion - a coupon for example- just expired and that's why you see the drop in your account's quota. 

 

Can you take a look at your account's plan tab and let me know what is reported there?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: I have a basic account and my allotted usage just dropped without notice.

fastfreddy
New member | Level 2

Screen Shot 2020-12-15 at 11.15.37 AM.png

Re: I have a basic account and my allotted usage just dropped without notice.

Rich
Super User II

@fastfreddy

 

Further down the page you'll see a section detailing the space you've earned, which will also show any space that has expired.

 

 

b09961b0281bcf291f0a1b8cdf7cdd8d.png

 

 

 

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