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I have a billing issue and a ticket with the support team. Can you help?

I have a billing issue and a ticket with the support team. Can you help?

billsteeg
New member | Level 2

😆Dropbox refused to credit my CC on an authorized personal account.  Only contact to acquire information is to chat. Chat agent

sent me an email with a Ticket no. Sent required information and never heard again from agent.  On my 5th  chat again they refused

to credit the charge. Customer relations needs major improvement. UGH!

1 Reply 1

Re: I have a billing issue and a ticket with the support team. Can you help?

Walter
Dropboxer
Hey @billsteeg, welcome to our Community and sorry to hear about this.

Could you share your ticket ID so that I can look it up in our system?

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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