I have a payment to make

[apiedra]

Good morning, how can i get a hold of a person in order to find out how much money is owed to our account and process a payment?

[Walter]

Hey there @apiedra; welcome to the Community!

I'm not sure what the issue here; could you elaborate a bit on your query? For example, did you account downgrade due to a payment issue or something else? 

While we're at it, what is your account's plan tab showing?

Let me know what you find!

PS: You can find more information about your support entitlements, here

[apiedra]

HI Walter, thank you for youe reply. it appears that there is a balance due and we are unable to add/change users while this is outstanding. i need to know the amount owed and where i can call to speak to someone and process said payment. 

thank you.

[Lusil]

Hey @apiedra, we're more than happy to try and help you from here. 

Are you part of a team by any chance?

It would also be super helpful if you could let us know the subscription that comes up when you go to the Plan tab. 

[apiedra]

Good morning, 

yes, i believe we are part of a team- where can i find plan information?

[Lusil]

You can find that information from your Plan tab through the website. 

I've included a hyperlink in my previous post, so all you have to do is click on it. 

Let us know what you find, thanks!