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I have a payment to make

I have a payment to make

apiedra
Explorer | Level 3

Good morning, how can i get a hold of a person in order to find out how much money is owed to our account and process a payment?

 

5 Replies 5

Re: Payme

Walter
Dropboxer

Hey there @apiedra; welcome to the Community!

 

I'm not sure what the issue here; could you elaborate a bit on your query? For example, did you account downgrade due to a payment issue or something else? 

 

While we're at it, what is your account's plan tab showing?

 

Let me know what you find!

 

PS: You can find more information about your support entitlements, here


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Payme

apiedra
Explorer | Level 3

HI Walter, thank you for youe reply. it appears that there is a balance due and we are unable to add/change users while this is outstanding. i need to know the amount owed and where i can call to speak to someone and process said payment. 

 

thank you.

Re: Payme

Lusil
Dropboxer

Hey @apiedra, we're more than happy to try and help you from here. 

 

Are you part of a team by any chance?

 

It would also be super helpful if you could let us know the subscription that comes up when you go to the Plan tab


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Payment

apiedra
Explorer | Level 3

Good morning, 

 

yes, i believe we are part of a team- where can i find plan information?

Re: Payment

Lusil
Dropboxer

You can find that information from your Plan tab through the website. 

 

I've included a hyperlink in my previous post, so all you have to do is click on it. 

 

Let us know what you find, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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