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I have a question about the price of the basic Dropbox account. Can you help?

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I have a question about the price of the basic Dropbox account. Can you help?

New member | Level 2

I paid $99.00 in January and now I receive an email stating I’m about out of storage.  I’m not using near the storage it is said to have paid for.

 

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Re: I have a question about the price of the basic Dropbox account. Can you help?

Dropboxer

Hey there @Bc8, sorry to hear about this.

Can you confirm that you're receiving this email to the email address that is associated with the upgraded account? 

To see which email address relates to the charge you mention and verify if that's indeed the case, please use our self served look-up tool: 

https://www.dropbox.com/payments/find_receipt

Does the email address shown correlate with the one you're getting the email notifications about being out of quota on? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

1 Reply 1
Highlighted

Re: I have a question about the price of the basic Dropbox account. Can you help?

Dropboxer

Hey there @Bc8, sorry to hear about this.

Can you confirm that you're receiving this email to the email address that is associated with the upgraded account? 

To see which email address relates to the charge you mention and verify if that's indeed the case, please use our self served look-up tool: 

https://www.dropbox.com/payments/find_receipt

Does the email address shown correlate with the one you're getting the email notifications about being out of quota on? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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