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I have an expired password for an old email address. Can you help?

New member | Level 2
New member | Level 2

Hi dropbox has decided to expire my password as a security precaution. However my log in email is with an old employer that doesn't exist anymore an I can't retrieve a reset link. Interesting I've discovered the dropbox is still making an annual charge to my bank account - i can't stop because i can't reset my password - Can anybody help me???

 

Thanks

2 Accepted Solutions

Accepted Solutions
Highlighted

Re: Old email address

Super User II
Super User II

Open a ticket with Dropbox Support.


Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.com


Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

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Highlighted

Re: Old email address

Super User II
Super User II
Try www.dropbox.com/support

 


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Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


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View solution in original post

3 Replies 3
Highlighted

Re: Old email address

Super User II
Super User II

Open a ticket with Dropbox Support.


Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.com


Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

View solution in original post

Highlighted

Re: Old email address

New member | Level 2
New member | Level 2

hi when i click on the link below it times out? doesn't allow me to open a ticket. Thanks

Highlighted

Re: Old email address

Super User II
Super User II
Try www.dropbox.com/support

 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

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