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Re: Old account

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I have an old account that says has been breached but I can't change the password for

Explorer | Level 3

I have an old account with all my son's baby photos in it. I know my login details, but I'm getting a message that you've had a data breach & I have to change my password. Unfortunately, the link you are sending is going to an old email I no longer have access to. I really want my boy's baby photos, as I don't have them saved anywhere else. PLEASE PLEASE PLEASE Help me.

9 Replies 9
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Re: Old account

Dropboxer
Dropboxer

Hey @Nurture, thanks for reaching out to us. 

 

Out of curiosity, did you receive that notification via email? 

 

Could you also double-check that it came from any of our official Dropbox domains?

 

Let me know what you find, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Old account

Explorer | Level 3
No, that's the problem, it is sending it to an address I no longer have. What do I do?
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Re: Old account

Dropboxer
Dropboxer

Ah I see, sorry for the misunderstanding, @Nurture

 

Could you send me a screenshot (without any personal info) of the message?

 

Thanks again!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Old account

Explorer | Level 3
How do I attach a screenshot?
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Re: Old account

Dropboxer
Dropboxer

If you have any trouble attaching an image in your next reply by clicking on the icon that looks like a camera, you can send me a shared link, instead. 


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Old account

Explorer | Level 3
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Re: Old account

Dropboxer
Dropboxer

Thanks for the link, @Nurture

 

However, I'm not able to preview this link, for security purposes. 

 

Could you follow these steps to create a shared link?


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Old account

Explorer | Level 3
Oh my goodness, this is doing my head in! I can't upload the screenshot to dropbox to send you a link and I cannot find a camera icon anywhere in this app.
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Re: Old account

Super User II
Super User II

@Nurture wrote:
Unfortunately, the link you are sending is going to an old email I no longer have access to.

Your password has expired. You'll need access to the email address on your account in order to reset it. Without access to your email address, there's no way to gain access to the Dropbox account without another linked device.

 

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