I have an old account with all my son's baby photos in it. I know my login details, but I'm getting a message that you've had a data breach & I have to change my password. Unfortunately, the link you are sending is going to an old email I no longer have access to. I really want my boy's baby photos, as I don't have them saved anywhere else. PLEASE PLEASE PLEASE Help me.
Hey @Nurture, thanks for reaching out to us.
Out of curiosity, did you receive that notification via email?
Could you also double-check that it came from any of our official Dropbox domains?
Let me know what you find, cheers!
Ah I see, sorry for the misunderstanding, @Nurture.
Could you send me a screenshot (without any personal info) of the message?
If you have any trouble attaching an image in your next reply by clicking on the icon that looks like a camera, you can send me a shared link, instead.
Thanks for the link, @Nurture.
However, I'm not able to preview this link, for security purposes.
Could you follow these steps to create a shared link?
Unfortunately, the link you are sending is going to an old email I no longer have access to.
Your password has expired. You'll need access to the email address on your account in order to reset it. Without access to your email address, there's no way to gain access to the Dropbox account without another linked device.
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