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I have an open account but no longer have the email address the account is linked to

susemac2019 New member | Level 2
New member | Level 2

I have an open account but no longer have the email address the account is linked to. I can't remember my password and the reminder email goes to the email address i no longer have access to. Can you help?

1 Reply 1

Re: I have an open account but no longer have the email address the account is linked to

Dropboxer
Dropboxer
Hey there, @susemac2019
 
In general, Dropbox requires that you have access to your email address to change your account password. This security procedure allows us to protect your account against unauthorized access.
 
If you don’t have access to the email address associated with your Dropbox account but still remember your password, try to sign in to your account and then change your email address
 
You can find more info about this in this article
 
Hope this helped to some extent! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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