i HAVE BEEN FOLLOWING UP WITH MY BANK TO RETRIEVE MY 450USD THAT BILLED ON MY ACCOUNT AFTER TRIAL PERIOD. I HAVE REACHED TO DROPBOX BUT ONLY RECEIVED A TICKET NUMBER. IT'S A MONTH NOW AND FEEL THAT THEY ARE NOT BEING FAIR. SEE BELOW;
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I just realized the other day that I have been charged 19.99 on my card since january this year. I have no active subscription, and have not had one since 2019. There is no transaction ID listed, so it is not possible to use the billing tool. What I am interested in, is which account I am paying for and why, and obviously to cancel that subscription.
Hello, @Sinyama75, & @creditcardguy welcome aboard and have a happy Thursday!
May I use the email address that's connected to your profiles here on our Community to have a further look into this?
refund required. I cancelled the upgrade from Basic on 24/06/21, and have received confirmation of all the benefits I am missing out of, but you are still withdrawing money from my account. This has to stop and refunds must be provided immediately
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