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I have an unauthorized charge from Dropbox. What can I do?

I have an unauthorized charge from Dropbox. What can I do?

Badgerman
New member | Level 2

Dropbox has taken money from my credit card account without authorisation, how do I get it back?

1 Accepted Solution

Accepted Solutions

Re: Unauthorised debit

Walter
Dropboxer

Thanks for the swift response @savan33; I just reached out via email to have a further look into this.

Take a look at your inbox (ticket with ID:9013524 ) and we'll take it from there.

Cheers!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

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Re: Unauthorised debit

Walter
Dropboxer

Hey there @Badgerman  - sorry to hear that. 

Can you please provide some additional information about what happened? Is it possible that your credit card was somehow compromised? Have you contacted your bank about this? 

If you'd like to see the email of the account that the charge relates to, you can use our self-serve lookup tool: https://www.dropbox.com/payments/find_receipt 

Should you need further assistance though, do let me know and I'll reach out to the email address you use for your forum's profile so we can have a further look into this with all of my tools available. 

In any case, please keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unauthorised debit

savan33
Explorer | Level 3

I never used dropbox, and never subscribe anything from dropbox.  But there are two unauthorized charges from dropbox on my credit card.  One from last week, one from this week, with $19.99 each.  What happened?  I have closed my credit card account and opened up a new one, but the trasactions of those two charges got carried over.

Re: Unauthorised debit

Walter
Dropboxer

Sorry to hear that @savan33, may I reach out to the email address associated with your Community's profile here so we can have a further look into this with all of my tools available? 

In the meantime, have you been able to identify the email addresses that are associated with those charges by using our self served look-up tool


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Unauthorised debit

savan33
Explorer | Level 3

Thanks for your response.  Yes you can reach me out to my email address.  I just used your self served look-up tool and found the two charges are from two different accounts which I never knew.  Please send message to my email address, I'll give you the information I found.

Thank you!

Re: Unauthorised debit

Walter
Dropboxer

Thanks for the swift response @savan33; I just reached out via email to have a further look into this.

Take a look at your inbox (ticket with ID:9013524 ) and we'll take it from there.

Cheers!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Unauthorised debit

Jimmythebeard
New member | Level 2

Hi, 

I have been charged for a subscription fee back on 29th march 2018. £720 fee for 5 business accounts, i dont even have a business? Ihave absolutly know i idea how this has happened? Unless my account was hacked?! I only caught on to this this charge when i saw a massive Paypal bill for the £720 come through on my bank statement this year!

I havent even used Dropbox and the inactively can be seen! How can i get my money back for the payment in 2018? Its Daylight robbery.  

Thanks in advance

James

[personal information removed for security purposes]

Re: Unauthorised debit

Walter
Dropboxer

Hey there James, sorry to hear about this.

I see that you're in direct communication with a colleague of mine so I'd suggest that you referred to your existing ticket as this is the best way to handle account specific inquiries like this one. I passed your comments there too so we can have all the relevant information under one place. 

If there's anything else I can assist with from my end, please let me know here and I'll be happy to follow up. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Unauthorised debit

Tequila_1934
New member | Level 2
I’m having the same issue, I don’t use drop box and have never payed for anything related to it but there have been 2 payments come out of my account.
I’ve tried the receipt finder but I don’t have a Transaction ID in my account, and every time I try to click ‘billing help request’ the page doesn’t load.

Please help because I don’t appreciate money being taken without permission

Re: Unauthorised debit

Walter
Dropboxer

Sorry to hear that @Tequila_1934 - let's see what we can do about this.

At first, as you mentioned that you don't use Dropbox, have you reported this to your bank?

I'm only suggesting this as your credit card details might have been compromised and used to purchase a Dropbox subscription.

In any case, as mentioned, the best way to handle billing inquiries is through our official Support portal so feel free to log a ticket with our team though this page: 

https://www.dropbox.com/support 

Let me know if you have any questions in the meantime and welcome to our Community!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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