I have an unauthorized charge from Dropbox. What can I do?

[Badgerman]

Dropbox has taken money from my credit card account without authorisation, how do I get it back?

[Megan]

Hi @19811981 & @GTyler, I hope you're doing well! 

You should be able to see all of your account's support options here. 

You can also check out our self-serve lookup tool.

If you have any questions, I'm here. 

[lulumarie]

Hello,

I found a credit card charge on my Visa today, and I cannot find why I was charged.  How can I find out?

[Megan]

Hi @lulumarie, I'd be happy to help! 

As a first step, I'd use our self-serve look-up tool. 

That should shine a light on the charge. 

Can you give it a go, and let me know how it goes?

[mountsupport]

Greetings,

We are experiencing an issue.

An annual account was created by an employee 01/15/2020.  That employee ended employment 06/30/2020.  The renewal charge showed up on the credit card reconciliation for January 2021.  We are fine with the initial charge back in 2020, but we would like a refund for the current charge (1/15/2021), and would like to have our card removed from the account.  By the way, we do not have access to the original email address.

There was another charge this past January (1/19/2022) for $119.88.  Again, we would like a refund and our card removed from your system.  Thank you!

[Mark]

You need to contact support for assistance at www.dropbox.com/support - WHEN NOT LOGGED IN. You will then get an option to "get help with an account issue". 

Note, however, that they charge is authorised - your employee legally agreed to reoccurring payments when setting up the account. You havent cancelled or stopped these. 

[Carla R]

Just got a direct charge on my credit card of an unrequested upgrade!

[Mark]

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

[kaFxo3-zigkad-nerxyb]

Hi

Please can someone clarify something for me? I have a free dropbox account but have been sent emails about new charges coming up for various accounts. Can I simply retain by OLD FREE account without signing up for any of the new accounts available?

Many thanks,

Janz

[Megan]

Hi @kaFxo3-zigkad-nerxyb, welcome to our Community! 

You surely can! 

Do you have access to the Dropbox accounts related to these charges? If so, have you cancelled their renewal? 

Let me know! 

[kaFxo3-zigkad-nerxyb]

Hello

This message is for Megan and others who have replied to my previous question re the above. I was not able to reply on the thread because the blue box was kind of "grayed out". 

Thank you for your replies. Does this mean that I can leave things as they are and not pay charges? I only have a free account with minuscule storage.

Thanks,

Janz