I have received two payment confirmations from PayPal, and another email from Dropbox that you are going to try and bill me for a third time. I have sent messages to your support team and not had a reply yet. The first payment came off my credit card over a week ago, the second hasn't processed fully yet. I would really appreciate a reply ASAP to ensure you do not try and pull funds again through my paypal for a service I have paid for (twice).
Thank you, I look forward to hearing back from the Dropbox Accounts Support team
Thank you for your speedy reply. I have a Pro account and opened a ticket yesterday morning. I didn't get a confirmation that anything was received like I do from most service companies so it felt like I posted it into the black hole!
I didn't know I could track the ticket - but have found them both through the link you posted above - Thank you!!
I have been charged twice in seven days on my one time annual fee and need an immediate refund. I've sent notes to support (although I would say "support" is a useless term when you only provide a FAQ sheet and an email that goes into the abyss). How do I get this promptly resolved and why isn't there actually client support from Dropbox? Let me rephrase... client support on anything other than Dropbox business. Only if I pay the jacked rate then I might get to speak with someone? That's pretty "1% of you" Dropbox.
How do I get this promptly resolved and why isn't there actually client support from Dropbox?
You get is resolved by following the information in my post from October; contact Support. You do so by opening a ticket using the links I provided above. That is how you receive client support for Basic and Pro accounts.
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