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I have cancelled my subscription to Dropbox services and still I have been charged by Google !

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I have cancelled my subscription to Dropbox services and still I have been charged by Google !

New member | Level 2

Hi everyone,

I'm having an issue for been charged a month for NOT using Dropbox. In fact, I've used Dropbox services during trial period only, about 1 day later I've cancelled my subscription via Dropbox's web site and closed my account (I received an email as a confirmation). However, Google (through which I made the initial transaction) have charged me lately for a month use, as if the subcription neved ended. I guess there is no electrionic communication between the two companies.

Any help on this please?

Thank you.

1 Reply 1
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Re: I have cancelled my subscription to Dropbox services and still I have been charged by Google !

Dropboxer

Hello @TrkGrz, thanks for checking in with us on the Dropbox Community!

 

If you started a free trial via Google Play, you'll have to contact them for more info. You can find more info about this, here

 

Give me a nudge if you have any other questions - thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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