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I have paid for a Dropbox Upgrade and still don't see it reflect on my account. Can you help?

New member | Level 2
New member | Level 2

i haver bought a dropbox account at €79 payment has been taken according to my bank .....but the upgrade has not been applied to my account as still says is basic also i have recieved no email in confirming the money was taken from yourselves. or no email to confirm my acount was upgraded. My email adress is [personal information removed for security reasons] and was wondering if someone could contact me as there is no available phone number for yourseleves the number to call is [personal information removed for security reasons] for myself, many thanks

Andrew Connor

1 Accepted Solution

Accepted Solutions
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Re: Dropbox Upgrade

Dropboxer
Dropboxer

Hey there Andrew ( @andrew21064 ) - let's have a look into this together.

I have reached out via email so we can resolve this asap. Take a look at your inbox and we'll take it from there.

Thanks!

PS: Phone support is currently available to Dropbox for Business Team Admins of the Advanced and the Enterprise plan while you can always log a ticket with our team directly through this page: https://www.dropbox.com/support 

P.S.2: I removed your personal information from your post for security reasons as you can imagine.



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

1 Reply 1
Highlighted

Re: Dropbox Upgrade

Dropboxer
Dropboxer

Hey there Andrew ( @andrew21064 ) - let's have a look into this together.

I have reached out via email so we can resolve this asap. Take a look at your inbox and we'll take it from there.

Thanks!

PS: Phone support is currently available to Dropbox for Business Team Admins of the Advanced and the Enterprise plan while you can always log a ticket with our team directly through this page: https://www.dropbox.com/support 

P.S.2: I removed your personal information from your post for security reasons as you can imagine.



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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