I received a suggestion from Dopbox today that I might like 2 free months of Dropbox Plus. Since (of course) I couldn't reply to the message (other than accepting) I want to say that the reason I don't want it is that when I tried to cancel Dropbox Plus recently it took me 4 months, and paying the subscription every month. Eventually I was allocated a CS person who turned off my subscription, but before this person, I spent hours trying to do it on line, had several chats and email dialogs, but got absolutely nowhere. I am not new to the Internet. I got the impression that whoever designed the whole Dropbox support environment was incompetant, in comparison with other on line services from other organizations. Dropbox is a good product (not a great product) but they don't allocate enough resource to improving response to confused users, and they seem to want to make it hard for anyone to reach a competant human helper.
This forum is also frustrating. I am being asked to 'Choose a Board.' None of the slection is Custome Service. When I select 'Show All' it goes to an irrelevant list that has nothing to do with selecting a board. So I will select a board at random and probably this will all have been a waste of time. My email is [Removed as per Community Guidelines], and I don't think I have been asked for it, so how could you email me when someone replies?
Well, we know it can be hard to keep up good habits, so we made a new working from home cheat sheet, with some good habits, some things to avoid and some tips for making your day a little easier. Check it out here.
Work Smarter with Dropbox
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