Hi there @Peter1950, thanks for checking in with us.
I'd be happy to help, I'll just need a bit more information to have a better understanding of the matter. For example, are you:
Keep me posted!
Hi @Peter1950; thanks for the additional information on this one.
May I ask if you happen to have more than one accounts perhaps?
What is your account's plan tab reporting at the moment?
On a side note, is the email address you received the email for your upgrade to the Plus plan exactly the same as shown in your account's settings online?
Let us know what you find, Peter.
Could you clarify if you received the notification about your space being full in the same email address that's associated with your Dropbox account?
Also, could you send us a screenshot (without any personal info) of what your Plan tab shows?
I am having an issue that on my page what I see visually-- is that I have Basic Plan -- but I recently upgraded to Plus -- And I was billed for it -- But Dropbox has failed to change it on my settings so I it still says I have Basic and all the Plus tools to access the Invoice -- are not live to utilize and down load the invoice
All the Chatbox conversation in the world is not helping. How do I get the attention on Dropbox to understand and fix?
Thanks for letting me know, @Peter1950.
Do you remember at any point in time cancelling your subscription, by any chance?
Also, @allisonrodman, thank you for joining us in this discussion.
Could you make sure that you're signed in on the Dropbox account associated with the email address that should have been upgraded?
You can check this by going to your General tab in your online settings.
Let me know what you find, everyone!
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!