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I have to activate my upgrade to Plus

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I have to activate my upgrade to Plus

Explorer | Level 3

I have a upgrade to Dropbox Plus, but I have to activate the upgrade. Where can I find the license number~???

21 Replies 21
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Re: Upgrade

Dropboxer

Hi there @Peter1950, thanks for checking in with us. 

 

I'd be happy to help, I'll just need a bit more information to have a better understanding of the matter. For example, are you:

  • Trying to upgrade to Plus?
  • Using our website to subscribe? 
  • Getting any error messages?

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Upgrade

Explorer | Level 3

Yes, two years ago I payd for the upgrade to PLUS.

I use the website on an Imac.

The error is that the space is full.

 

I received a mail as a confirmation that i have the PLUS and i pay two yers the amount for PLUS.

 

Thank you,

 

Peter

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Re: Upgrade

Dropboxer

Hi @Peter1950; thanks for the additional information on this one. 

 

May I ask if you happen to have more than one accounts perhaps? 

 

What is your account's plan tab reporting at the moment?

 

On a side note, is the email address you received the email for your upgrade to the Plus plan exactly the same as shown in your account's settings online

 

Let us know what you find, Peter. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Upgrade

Explorer | Level 3

My e-mail adres changed. 

It was: [personal information removed as per the Community's Guidelines]

and is now: [personal information removed as per the Community's Guidelines]

 

Thanks,

 

peter

 

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Re: Upgrade

Dropboxer

Could you clarify if you received the notification about your space being full in the same email address that's associated with your Dropbox account?

 

Also, could you send us a screenshot (without any personal info) of what your Plan tab shows?

 

Thanks, @Peter1950!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Upgrade

Explorer | Level 3

When I bought the upgrade to PLUS I had a differtent emailadress (personal information removed as per Community Guidelines) than my recent address: [personal information removed as per Community Guidelines]

 

Schermafbeelding 2020-10-02 om 17.50.40.jpg

 

 

    

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Re: I have to activate my upgrade to Plus

Explorer | Level 3

I am having an issue that on my page what I see visually-- is that I have Basic Plan -- but I recently upgraded to Plus -- And I was billed for it -- But Dropbox has failed to change it on my settings so I it still says I have Basic and all the Plus tools to access the Invoice -- are not live to utilize and down load the invoice

All the Chatbox conversation in the world is not helping.  How do I get the attention on Dropbox to understand and fix?

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Re: Upgrade

Dropboxer

Thanks for letting me know, @Peter1950

 

Do you remember at any point in time cancelling your subscription, by any chance? 

 

Also, @allisonrodman, thank you for joining us in this discussion. 

 

Could you make sure that you're signed in on the Dropbox account associated with the email address that should have been upgraded? 

 

You can check this by going to your General tab in your online settings.

 

Let me know what you find, everyone!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Upgrade

Explorer | Level 3

No I have not cancelled

the $199 came in 9/30  

Unless I see it change on my Settings from Basic to Professional I am quitting DropBox and am going to go to my bank that this is a fraudulant claim.  Thanks Allison 

Screen Shot 2020-10-02 at 10.59.05 AM-- Dropbox $199.png

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