I cannot log into an old account of mine because it has my old telephone number on it only and I do not know my supercode. Can you help?
Why can't they send a verification to my email instead? This doesn't make sense.
You activated two-step authentication on your account so it would send verifications to your phone, correct? Then you're now asking to do bypass specifically what two-step authentication was meant to prevent; access to an account without proper verification through the method you set up.
When you no longer have access to the device required for authentication, you have to use one of the emergency backup codes that was provided to you. That's the entire purpose of those codes; to gain access to the account when the original device is no longer available.
I do not recall doing this. I have access to the email that is on the account. Is there a # I can call to get this info? I am willing to pay for the service but cannot get into the account.
So what is someone in my position to do? It is the account assocaited with my email address. That is the email address I wish to use. I would not have opted into the voluntarily unless is was a defalut. I don't understand this...There should be a way to circumvent this by calling in.
There should be a way to circumvent this by calling in.
Phone support is only available on Business Advanced plans. If you follow the steps in my previous reply, you'll find an option to submit a request to Support. Make sure you're not logged into any Dropbox account.
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