I have two accounts and would like to close one of them. I have already moved all of my files over to the account I want to keep. One account was used for business and one personal. How do I close just the account that was used for business? I don't want to lose any of the files in my personal account.
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Hi @JackiH, thanks for reaching out to us here!
The first thing I'd suggest to check is if your personal and business accounts are connected. If they are, you can disconnect them to be on the safe side with these steps.
Then, to close the account you will first need to leave the team. Can you let me know what is showing on your Plan page here?
If you're on a paid subscription, are you the admin or a team member?
Let me know what you find and we can go from there!
The two are connected. The billing is done through the work account which is the one I want to delete. What happens to that once I delete that account?
I am now and have always been the only user for both accounts.
Sorry to sound so dense. I'm so afraid of losing all the files in my personal account when I delete anything.
You’re a member of the IMOM.org Dropbox account.
Starting on February 3, 2020, we’ll bill you once a year for your Dropbox Plus plan. Your new yearly total will be $119.88. See plan details
Thanks for the info @JackiH!
Just to make sure that we get everything done correctly, I've reached out to the email linked with your Community profile.
This will just allow me to have a look at the accounts and subscription that you have to best advise on how we'll proceed with this from here.
When you have the chance, please check your inbox for my email and get back to me there.
Dropbox support is closed over weekends so it wont be picked up now till early next week
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I've just replied back to you @JackiH!
Please just check your inbox when you have a moment, I'll be looking forward to hearing back from you.
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