Did you complete all the Getting Started steps? Is this the first time you've tried to claim a Samsung promotion? Was Dropbox factory installed on the device?
Basically, we need more information before we can help you. The way you asked that is akin to asking a mechanic "My car won't start, why?".
is the second time that i tried to claim a Samsung promotion.
That's the problem. You're only able to claim the promotion once per manufacturer.
From here: https://www.dropbox.com/help/297
Each Dropbox user is eligible to redeem the same type of promotional deal only once. For instance, you can't redeem the Samsung promotional deal of 48 GB for two years more than once, even if you buy multiple eligible devices.
I already had a free Dropbox account when I bought the Samsung Tablet from Costco less than one year ago with the promotion for added space. Since I already have an account there is no "Getting Started" tab to press. How do I get credit for this promotion.
hi I created a dropox account today.I own a galaxy s6, and had not logged in to any dropbox account until today. i logged in with my newly created account. that was the last step for me to complete the five out of seven steps, to download a mobile app. once i logged in, i didnt recieve any email confirming my bonus space nor did i get it without an email. what gives?
Could you first check that your device is eligible for the Dropbox free space?
If it is, then I would recommend to contact directly https://www.dropbox.com/support so that they can check if everything went well when you fulfilled the 5 steps!
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