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I lost half my storage and I don't know why

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I lost half my storage and I don't know why

Explorer | Level 3

Hi, 

How can I contact Dropbox directly?

Without notice I lost half of my storage and I don't know why... (and no, it didn't expire!)

Sincerely, BMS

8 Replies 8
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Re: Storage Size

Dropboxer

Hey there @B_MS, thanks for reaching out to us. 

 

Could you clarify if you're missing space from the website, the desktop app, or the mobile app?

 

A screenshot (without any personal info) of the storage discrepancy would also be very helpful. 

 

Keep us posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Storage Size

Explorer | Level 3

Hi,
This message appears at website.Thank you for replying.

Sincerely,

Bianca

website.jpg

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Re: Storage Size

Dropboxer

Thanks for the screenshot, Bianca. 

 

Do you remember how much storage you previously had?

 

Could it be that you recently added a shared folder which took up space on your account?

 

Let me know what you find, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Storage Size

Explorer | Level 3

 

Hi,

I had a storage of 6GB.

At this moment I don't have shared folders.

 

Sincerely, 

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Re: Storage Size

Dropboxer

Hey @B_MS!

 

Can you let me know what your space usage reported as from your plan page here?

 

Please feel free to send over a screenshot of this.

 

Cheers!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Storage Size

Explorer | Level 3

 

Hi, 

As I said it before, my storage was 6GB.

 

Sincerely,

BMS

 

website.jpg

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Re: Storage Size

Dropboxer

This is your homepage @B_MS; not your account's plan tab page. 

 

Could you send us a screenshot of that one please? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Storage Size

Explorer | Level 3

Hi,

Thank you for everything but I no longer do screenshots. At this moment I have less then 3GB... I just wanted an direct email of Dropbox to resolve my problem if doesn't exist that's Ok, I just have to arranged another way (or platform).

For those who spend there time with me I'm really thankfull but I just want an email to get to the source.

 

Thank you for your time.

Sincerely, 

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