cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I lost my account. What do I do now?

Highlighted

I lost my account. What do I do now?

New member | Level 2

I have another account with other email id.
I haven't logged into it for many years.
I couldn't login into it now.
It is showing that the email address is not registered
Plz help
There are many important photos

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Lost account

Super User II

@phalgunbadri247 wrote:
I haven't logged into it for many years.

Accounts that are inactive for a year are deleted, along with all content. If you're unable to do a password reset on the account, then the account likely no longer exists.

View solution in original post

12 Replies 12
Highlighted

Re: Lost account

Super User II

@phalgunbadri247 wrote:
I haven't logged into it for many years.

Accounts that are inactive for a year are deleted, along with all content. If you're unable to do a password reset on the account, then the account likely no longer exists.

View solution in original post

Highlighted

Re: I lost my account. What do I do now?

New member | Level 2
It happened the same with me 😭😓 there were so many important photos
Highlighted

Lost all old photos from account

Explorer | Level 4

 Hi! 

 

Dropbox lost all my old files and i want get them back because have personal photo`s and everythign else memories from past, is there anyway that can resume photos what are deleted from account? This would mean to me so much 

Highlighted

Re: Lost account

Explorer | Level 4

Hi! 

 

I did password recovery for account but still did not get back the photo`s.. You think that customer support can help me? I did use account and logged in every while.

Highlighted

Re: Lost all old photos from account

Super User II

@Lepsu wrote:

Dropbox lost all my old files and i want get them back because have personal photo`s and everythign else memories from past, is there anyway that can resume photos what are deleted from account? This would mean to me so much 


If you've deleted the files within the last 30 days, you can try to recover them.

 

Highlighted

Re: Lost all old photos from account

Explorer | Level 4

Did not deleted them.

Highlighted

Re: Lost all old photos from account

Explorer | Level 4

When was the last time you had access to them/saw them on dropbox?

Highlighted

Re: Lost account

Dropboxer

Hey there @Lepsu, thanks for joining this topic!

 

Can you clarify for me if you had an extended period of time that you didn't have any activity in the account before doing the password reset?

 

If your account was inactive for 12 months or more then the account would have been closed due to inactivity unfortunately.

 

If that's the case then we wouldn't be able to restore the account and therefore the files that it contained.

 

Let me know!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Lost account

Explorer | Level 4

@Daphne 

Hi!

 

Where i can contact staff from dropbox if they would check are there any change to get photos back to my account? 

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?