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I lost my account. What do I do now?

I lost my account. What do I do now?

phalgunbadri247
New member | Level 2

I have another account with other email id.
I haven't logged into it for many years.
I couldn't login into it now.
It is showing that the email address is not registered
Plz help
There are many important photos

1 Accepted Solution

Accepted Solutions

Re: Lost account

Rich
Super User II

@phalgunbadri247 wrote:
I haven't logged into it for many years.

Accounts that are inactive for a year are deleted, along with all content. If you're unable to do a password reset on the account, then the account likely no longer exists.

View solution in original post

12 Replies 12

Re: Lost account

Rich
Super User II

@phalgunbadri247 wrote:
I haven't logged into it for many years.

Accounts that are inactive for a year are deleted, along with all content. If you're unable to do a password reset on the account, then the account likely no longer exists.

View solution in original post

Re: I lost my account. What do I do now?

jacunda
New member | Level 2
It happened the same with me 😭😓 there were so many important photos

Lost all old photos from account

Lepsu
Explorer | Level 4

 Hi! 

 

Dropbox lost all my old files and i want get them back because have personal photo`s and everythign else memories from past, is there anyway that can resume photos what are deleted from account? This would mean to me so much 

Re: Lost account

Lepsu
Explorer | Level 4

Hi! 

 

I did password recovery for account but still did not get back the photo`s.. You think that customer support can help me? I did use account and logged in every while.

Re: Lost all old photos from account

Rich
Super User II

@Lepsu wrote:

Dropbox lost all my old files and i want get them back because have personal photo`s and everythign else memories from past, is there anyway that can resume photos what are deleted from account? This would mean to me so much 


If you've deleted the files within the last 30 days, you can try to recover them.

 

Re: Lost all old photos from account

Lepsu
Explorer | Level 4

Did not deleted them.

Re: Lost all old photos from account

ridgeway
Explorer | Level 4

When was the last time you had access to them/saw them on dropbox?

Re: Lost account

Daphne
Dropboxer

Hey there @Lepsu, thanks for joining this topic!

 

Can you clarify for me if you had an extended period of time that you didn't have any activity in the account before doing the password reset?

 

If your account was inactive for 12 months or more then the account would have been closed due to inactivity unfortunately.

 

If that's the case then we wouldn't be able to restore the account and therefore the files that it contained.

 

Let me know!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Lost account

Lepsu
Explorer | Level 4

@Daphne 

Hi!

 

Where i can contact staff from dropbox if they would check are there any change to get photos back to my account? 

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