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I lost my email address and dont have any account link with this account. I remembered my password

I lost my email address and dont have any account link with this account. I remembered my password

coco6
New member | Level 2

Dropbox auto expires my original password and now i cannot reset my password using the original email address assocaited with my account. what can i do. 

2 Replies 2

Re: I lost my email address and dont have any account link with this account. I remembered my passwo

Rich
Super User II

@coco6 wrote:

Dropbox auto expires my original password and now i cannot reset my password using the original email address assocaited with my account. what can i do. 


Re: I lost my email address and dont have any account link with this account. I remembered my pas...

Sanchez
Dropboxer

Hey @coco6, welcome to our community! 

 

In this case, our support team may be able to help. You’ll need to submit a help request via email like this:  

 

1. Sign Out of any Dropbox account that you may be signed into on your computer. 

 

2. Go to this page https://www.dropbox.com/support in an incognito/private browser window. 

 

3. Click on the “Can’t sign in?” option.

 

4. On the next page, scroll down to Submit a Help Request. Here, make sure that you enter an email address that you currently have access to. 

 

Once you get a confirmation email with a ticket number, let me know that number here, so I can locate your support ticket, and assign it to an agent.

 

Cheers!


Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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