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I'm already a Plus member. Why do I get a prompt to upgrade when connecting a new computer?

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I'm already a Plus member. Why do I get a prompt to upgrade when connecting a new computer?

New member | Level 2
I'm trying to connect a new computer but am told I need to upgrade to Plus. I'm already a Plus member. What do I| do|?
 
2 Replies 2
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Re: I'm already a Plus member. Why do I get a prompt to upgrade when connecting a new computer?

Not applicable

Hello @tjwwarner1 

 

I recommend that you clear your browsing data & cookies and un-install and re-install the Dropbox App. If you are still receving the same error message, Have you made sure that you infact upgraded to Plus? There are a few possible reasons why you wouldn't see a Dropbox Plus upgrade applied to your account.

 

  1. Verify that you purchased Plus using the same email address that's associated with your Dropbox account. Here are ways you can determine your account email address:
  • If your computer is linked to Dropbox, click the Dropbox icon in your menu bar or system tray, click your profile picture or initials, select Preferences, and click Account.
  • If your phone is linked to Dropbox, navigate to your Settings in the Dropbox app.
  • If you shared a folder with anyone in the past, then that user can find your account email address in the shared folder invitation or shared folder settings.

 

  1. If you did purchase space using the same email address as the one associated with your Dropbox account, but you're still not seeing your space, verify the subscription purchase and then contact Dropbox's billing team. You can verify a subscription purchase in a few ways:

If you paid with credit card:

  1. Go to the receipt-finder tool.
  2. Enter the transaction ID (found on your payment provider's billing statement).
  3. Enter the last four digits and expiration date of the card charged (if applicable).

If you were unable to find the transaction ID, Dropbox we'll need the following information to identify the account associated with your purchase:

  • The type of card (Visa, Discover, MasterCard, American Express, etc.)
  • The last four digits of the card
  • The first six digits of the card
  • The date of the charge
  • The amount charged
  • The billing postal code

If you paid with PayPal:

If you paid with PayPal, Dropbox will need the PayPal transaction ID. You can find this ID by logging in to your PayPal account and clicking the transaction in your account history.

If you paid with Direct Debit or iDeal:

If you paid by Direct Debit or iDeal, Dropbox will need the mandate reference number or transaction number.

If you paid through an app store:

If you paid through the Apple App Store or Google Play, you’ll need to contact Apple or Google to determine the status of your payment.

Learn more about contacting a mobile app store.

 

After gathering this information, submit a support request containing the billing information requested above. For security and privacy purposes, please don't send anyone, including Dropbox, your full credit card number or CVV number. Dropbox will never ask for your password or your full credit card number. I hope this helps!

 

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Re: I'm already a Plus member. Why do I get a prompt to upgrade when connecting a new computer?

New member | Level 2
Uninstall plus reinstall fixed it.

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