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Re: I'm confused by the $19.99 monthly charges to my credit card account for the "Basic" p

I'm confused by the $19.99 monthly charges to my credit card account for the "Basic" plan

TJV01
Explorer | Level 4

I had the impression that the "Basic Plan" was a FREE service, and yet I'm receiving from Dropbox charges of $19.00/month.

Does the Basic Plan cost $19.99/month?

If so, is there a discount available for non-profit organizations or people doing pro bono work?

If not, how to I correct this errant charge and seek reimbursement?

If the Basic Plan is not free, is there another plan that is free?

Thank you,

Tim Vendlinski

 

1 Accepted Solution

Accepted Solutions

Re: I'm confused by the $19.99 monthly charges to my credit card account for the "Basic" p

Rich
Super User II

@TJV01 wrote:

I had the impression that the "Basic Plan" was a FREE service, and yet I'm receiving from Dropbox charges of $19.00/month.


The Basic plan is free. If you're being charged then it's for another account, and the $19/month cost would seem to be for a Professional account. Use the credit card charge lookup tool to identify the account associated with the charge.

 

As for the charges, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

View solution in original post

2 Replies 2

Re: I'm confused by the $19.99 monthly charges to my credit card account for the "Basic" p

Rich
Super User II

@TJV01 wrote:

I had the impression that the "Basic Plan" was a FREE service, and yet I'm receiving from Dropbox charges of $19.00/month.


The Basic plan is free. If you're being charged then it's for another account, and the $19/month cost would seem to be for a Professional account. Use the credit card charge lookup tool to identify the account associated with the charge.

 

As for the charges, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

View solution in original post

Re: I'm confused by the $19.99 monthly charges to my credit card account for the "Basic" p

TJV01
Explorer | Level 4
THANK YOU, RICH!!!
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