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I'm getting an error when trying to upgrade my account

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I'm getting an error when trying to upgrade my account

New member | Level 2

I am getting an error when trying to upgrade my dropbox account with my credit card. 

 

Please help 

 

 

 

2 Replies 2
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I'm trying to upgrade my plan as quickly as possible, but I'm getting an error

New member | Level 2

Please someone from dropbox. I am trying to upgrade my account and cannot because I previously used my itunes account on another DB account I had (I dont remember that account info). Ive tried to upgrade on my computer and I keep getting an error. 

 

I am very dissapointed in the lack of customer service and any lack of Customer support you offer. Please help 

 

I need to have this issue resolved. Thank you 

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Re: I'm trying to upgrade my plan as quickly as possible, but I'm getting an error

Dropboxer

Hello @District1yac  and @D1YAC, thanks for reaching out to us about this. I'd be more than happy to help look into this with you. 

As a first step, could you let me know the error message that you're getting when you try to upgrade your subscription? 

Keep me posted - thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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