Customer support is terrible. I have some series issues with my uploads and its been days trying to get anyone to help. I have a paid pro account and if i don't hear from someone by the end of today I'm dropping drop box. I have no choice.
This is a public forum I'm afraid, supported by users so threats unfortunately dont work here.
However, all you can do is Log a ticket at www.dropbox.com/support and ask for help, however, replies WILL take time. You can track it at http://dropbox.zendesk.com . Word of warning though dont log more than 1 ticket or you will wait longer for a reply - each time moves you to the back of the queue.
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I'm with LA-Event on this. His/her 'threat' sounds more like a cry of desperation which does serve the valuable purpose here of informing other users that they are not alone in their frustration with Dropbox's slacker approach to tech support. I too am a paying customer but not paying enough obviously. Software purveyors should not leave theirpaying customers hanging in limbo.
Perhaps it would be more useful to tell us about the problem you're having and the exact steps you've taken to receive support. We may be able to help you.
sure. I have a W7 and two OS.10.10.5 computers and a folder shared with a colleague running linux ubuntu 12. A <400kb file saved to folder from W7 took >24 h to show up on the other computers. A week ago I tried to call for support but that is not an option for a "Pro" so Iwrote for support and 30 h later I got a reply with a well-meaning but irrelevant lecture about bandwidth and large files and a bunch of troubleshooting suggestions that were obviously just going to waste more time. I went on to other things and then, yesterday/today had the same thing happen--a file deposited and showing on W7 yesterday still was not showing on mac and linux boxes. Test docs saved on macs did not show up in folder on W7. Mac to Mac and Mac to Linus sync is instantaneous. The 'tray' icon in W7 says everything is up to date. This was obviously erroneous. I googled something like "W7 won't sync dropbox" and found another forum suggesting an update of software. I was at 3.12and the update gave me 3.14. That solved the problem. My contact from Dropbox did not suggest that. So, I guessthe lesson here is use the crowd not the guy from the cloud.
Amen. This may be a "support" forum that I was directed to by Dropbox itself but it does nothing to solve anything. I am having issues with the iOS app trying to share a single file. "Can't share this file. An error has occurred". Seriously WTF? I pay $9.99 a month for this shitty service and I might as well go use OneDrive.
I cannot agree more with the OP.
Customer support for Dropbox is SO slow.
I hope somebody high up from Dropbox reads this and understands that in this day and age, CS is critical and with their current CS, they will not survive.
We hear you and want you to know we are sorry you think your support experience has been anything less than great! We are continually pushing ourselves here to do better for you, so please keep the feedback coming and keep us on our toes.
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