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I'm having difficulties logging into my account from unknown devices. Can you help?

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I'm having difficulties logging into my account from unknown devices. Can you help?

New member | Level 2

I try to log in to my dropbox account from unknown device in library to print out important travel documents.

First, it asked to send verification code to my phone number, but my phone was stolen. 

So, as an another option, it sends verification to my gmail account. However, in order to open this email, first i have to log in my gmail account.

This also fails because gmail also sends verification to my phone, which is stolen.

How can i log in my dropbox account without having an phone, and no access to mail account ?

Best Regards

1 Reply 1
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Re: log-in difficulties from unknown devices

Dropboxer

Hey there @koraltptp - sorry to hear you're having issues with this.

At first, could you walk me through the steps you take to do this and on what kind of device? Are you using a mobile one or a computer? 

In addition, can you clarify if you have 2 factor authentication enabled for your Dropbox account and for your gmail account as well? 

While you're at it, could you try logging in using a web browser and send me a screenshot of any errors you might be getting?

Thanks!

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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