cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I'm having trouble changing my email address for my Dropbox account. Any help?

Highlighted

I'm having trouble changing my email address for my Dropbox account. Any help?

New member | Level 2

HI

 

I am trying to edit my persoanl email but when putting in a new email and password, dropboxis telling me that the password is incorrect.  pretty sure i am pputting in the corect informaiton.

 

I need to change my personal email as i have tried to login but sropbox is telling me that the admin for that email address is requesting I join a group box orchange emails.  I no longer work for the organization thisdropbox login wasunder and just want access to my personal files.

 

any helpwould be appreciated!

 

thank you

3 Replies 3
Highlighted

Re: editing personal email

Dropboxer

Hi there @joejohnson, I'm sorry to hear you're having trouble with this!

 

For the issue that you mentioned with changing the email address, is it possible that you might be using a method like "Sign in with Google/Apple" when you access your Dropbox account?

 

If you're just signing in directly to Dropbox, have you tried resetting your password?

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: editing personal email

New member | Level 2

Thank you for your reply Dahne.  

 

i tired what you suggested.  it did not work.  When I try to log back in under my old email, it tells me my passowrd is wrong.  again, the old login emil was for a company I no longer work for so I cannot just reset my password as they would send the passrodto meold email thati do not have access to.

 

any other hlpe would be appreciated.  perhaos there is a direct line or??

 

thank you!

 

Mike

Highlighted

Re: editing personal email

Dropboxer

Thanks for getting back to me here @joejohnson!

 

If you'd like to reach out to our Support team, you can submit a ticket with them from this page through an incognito window.

 

Just to make sure we're on the same page here, are you trying to change the email address for your account with these steps?

 

Also, are you trying to change the email address on the account you could sign into, to the old email address that you tried to sign into Dropbox with, but was unable to?

 

So, for example, your account is currently under email A. When you sign into Dropbox with email A, you're prompted to either join a team or change email addresses.

 

When you try and change the email to email B, you get the error that the password is incorrect.

 

Email B, is also the email you used to use and can no longer sign into Dropbox with, as you no longer have access to this email. Is that right?


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?