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I'm having trouble logging in

I'm having trouble logging in

MiEd
Explorer | Level 3

Hi,

I received no new password via email, because i can't log in and I'm requesting a new password?

5 Replies 5

Re: Log in

Lusil
Dropboxer

Hello @MiEd, let's see what we can do here. 

 

From what I understand, you can't log in to your Dropbox account and you're not receiving the password reset email, is that right?

 

If so, could you check your Spam folder and see if you find the email there? 

 

Give me a nudge whenever you have any updates on this, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Log in

MiEd
Explorer | Level 3

I dont even got mail even in spam folder?

Re: Log in

Lusil
Dropboxer

In that case, could you submit a ticket to our team from this link, using an incognito window, without signing in? 

 

Once you do that, let us know the ID (eg. #1234567) so that we can pass your comments along.


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Log in

MiEd
Explorer | Level 3

Hello,

I do not understand what you want me to do?

I can not get a new password to log in to my account?

It is not sent and it does not end up in the spam either?

Re: Log in

Walter
Dropboxer

What Lusil was suggesting above is logging a ticket with our team so we can assist further @MiEd.

 

Just make sure to use an incognito window to ensure you're not signed into any Dropbox account and fill in this page to get in touch with our support team. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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