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I'm having trouble renewing my subscription, what can I do?

New member | Level 2
New member | Level 2

i don't renewal my dropbox. plz help me, it is urgent.

1 Accepted Solution

Accepted Solutions
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Re: i can renewal my account

Dropboxer
Dropboxer

Hi there @weddingindus, I'm sorry to hear you're having trouble with this!

As a first step, could you please check your Plan page here and let me know if your account is still currently on your paid subscription, or has the account downgraded to a Basic plan?

If the account shows it has been downgraded to Basic, you'll need to upgrade your account again which you can do from here. If you're trying to upgrade here and getting any error messages, can you send along a screenshot (excluding any personal info) of the error so that I can have a look at this?

Let me know and we'll take it from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

1 Reply 1
Highlighted

Re: i can renewal my account

Dropboxer
Dropboxer

Hi there @weddingindus, I'm sorry to hear you're having trouble with this!

As a first step, could you please check your Plan page here and let me know if your account is still currently on your paid subscription, or has the account downgraded to a Basic plan?

If the account shows it has been downgraded to Basic, you'll need to upgrade your account again which you can do from here. If you're trying to upgrade here and getting any error messages, can you send along a screenshot (excluding any personal info) of the error so that I can have a look at this?

Let me know and we'll take it from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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