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I'm having trouble trying to upgrade my account

New member | Level 2
New member | Level 2

I am told that I had many attempts that I need to wait for 24 hours! Please help me I want to buy  it now. I have worked on my password for security,

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Re: I'm having trouble trying to upgrade my account

Dropboxer
Dropboxer

Hi @y00, thanks for posting on the Community!

 

Are you getting this error message when attempting to login to your account, or when entering payment details to upgrade it?

 

In either case, this is a security measure to protect your account and card, so you’d need to wait for 24 hours before you can attempt it again.

 

Hope this helps to clarify matters!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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