I've tried to verify my email many times now. The address is definitely correct, Dropbox says it's been sent, and it never arrives. I've checked my security and filter options, triple checked Spam and Junk, added the firstname.lastname@example.org to my address book, and still nothing after more than 10 attempts. Where do I go from here?
Hi there @adamstone1, thanks for reaching out to us and sorry to hear that you're having trouble verifying your Dropbox account.
Since it sounds like you've already checked out this article on verifying your account - great work on the initial troubleshooting! - I'd recommend submitting a Help Request from a private browser to have a better look into this.
Give me a shout if you have any trouble along the way or any other questions. Thanks!
I change my email address twice yesterday for the same account. The 1st was ok but I had to delete the first new address and create a new one. The problem is I don't receive the Dropbox email to confirm the new email address.
Maybe there is a period of time to change emakl address?
hi I used tutanota mail registered but mail can't receive certification email and I lost my passwrod ，I according to password resets in this Help Operated（I added for email@example.com & firstname.lastname@example.org to my whitelist and Contact person） but No effect I still can't receive mail
I moved you to this thread where another user was also having trouble verifying their Dropbox account.
Have a look at what I mention and let me know if you have any trouble with it along the way.
Hi @gjlake, thanks for posting today!
Have you checked the spam folder in case it went there directly?
If you're using a company or custom domain, could you check with IT or the domain provider to see if the email was blocked from arriving at your email for some reason?
Keep me posted!
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