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I'm locked out of my account and I don't know how to access it again after a long time

I'm locked out of my account and I don't know how to access it again after a long time

Dew1
New member | Level 2

So i downloaded drop box in like 2013 and stopped using it in like 2015-16
It is now 2021 and i would like to see my old pictures but cant get access to my email that is on this account nor do i still have the same phone number. Is there a way i can get back into my old account

1 Reply 1

Re: I'm locked out of my account and I don't know how to access it again after a long time

Lusil
Dropboxer

Hi there @Dew1, thanks for posting your question here. 

 

Generally, if you haven't accessed or used your account for over 12 months, your account is marked as inactive

 

Just out of curiosity, when you try to access your account, do you get an error message? 

 

Give me a nudge whenever you have the chance to check this out, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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