cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I'm logged on but dont know my password to change it

Highlighted

I'm logged on but dont know my password to change it

Explorer | Level 4

Hello there.

 

I want to change my email and password but dont know my current password and have no access to the email account anymore.

 

However I am currently logged into my account, I presume the login info has been saved automatically.

 

HELP please!!!

 

1 Reply 1
Highlighted

Re: I'm logged on but dont know my password to change it

Dropboxer

Hi @zollybosher, thanks for posting today!

 

Generally, you need access to your email address in order to reset the password if you can't login, since an email is sent there.

 

If, however, you are already logged in on the Dropbox site in your browser, you might be able to change the password on the site from this page.

 

I would also highly recommend changing you email from here to one you do have access to.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?