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I'm not getting the email to verify my email address

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I'm not getting the email to verify my email address

Explorer | Level 3

Hi,

I am trying to verify my email account and I am not receiving the automated email from Dropbox. I have tried to add "no-reply@dropbox.com" to my address book.

Please advise...
Thanks

3 Replies 3
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Re: I'm not getting the email to verify my email address

Dropboxer

Hi there @Dschwartz, thanks for reaching out to us and sorry to hear you're having trouble verifying your account. 

 

Out of curiosity, have you also checked your spam folder? Have you made sure that you're looking through the inbox of the email address associated with your Dropbox account?

 

You can check if it's the same email address by going to the General tab on the website. 

 

Let me know how it goes - thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I'm not getting the email to verify my email address

Explorer | Level 3

Yes, I have looked through the Junk mail. There are no associated accounts. 

 

I have also added "no-reply@dropbox.com" to my address book. 

 

Any other ideas..

 

Thanks. 

Sam

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Re: I'm not getting the email to verify my email address

Dropboxer

Hmm. I'd recommend contacting your email service provider to troubleshoot further in case something is being blocked by your email. 

 

Let me know how it goes - thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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